Add-on's

GateWay
Add extra level of security using a reverse proxy via ProVide Gateway - Managed File Transfer made even safer! Reverse proxy means the client never connects directly to the server, but through the GateWay.
Extra Support?
Do you need help to install or set up ProVide? So what could we support you with within 4 coupons (hours)? For example Advanced AD-to-ProVide connection with nested AD groups and user-specific home folders.
- Hands-on on-site support using TeamViewer
- A coupon grants one hour of support
- Buy as many coupons as you need
A bit more Support?
So what could we support you with within 10 coupons (hours)? For example, Connecting ProVide to existing AD and configuration of home folders for AD users via ProVide or configuration and verification of passive connections and connection with nested AD groups and user-specific home folders.
- Useful for a larger project such as integrating the server with your existing business systems
- Advanced projects like add-on development that could suit you
ProVide User SLA - Basic support availability per month
This SLA is about response time and availability with regards to prioritized bug fixing and support; requested support hours are invoiced monthly in arrears or by purchasing corresponding specialist coupons.
- Basic support availability per month
- Local Swedish time 08:00 - 17:00
- Regular working days (i.e. excluding any local holidays in Sweden)
- Response time within 4 regular support hours
ProVide User SLA - Extended fast track to our support team
This SLA is about response time and availability with regards to prioritized bug fixing and support; requested support hours are invoiced monthly in arrears or by purchasing corresponding specialist coupons.
- Extended support availability per month
- Local Swedish time 07:00 - 18:00
- Regular working days (i.e. excluding any local holidays in Sweden)
- Response time within 2 regular support hours