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ProVide is developed by Västgöta-Data AB, a Swedish IT consultant company. ProVide has been around for more than 10 years. Most of you probably know it as zFTPServer.
zFTPServer becomes ProVide
Yes! We finally changed the name and the logo to make it pronounceable and to better express the modern and secure capabilities of your favourite MFT (Managed File Transfer) solution. zFTPServer has continually been developed, refined and improved for over a decade with millions of downloads. It is about time the name truly reflected what it really is: a user friendly solution to safely and securely ProVide files and documents to/from and for enterprises, businesses, and consumers.
ProVide Service Level Agreement (SLA)
By experience; customized configurations, security/firewall configurations as well as monitoring service availability are paramount for business critical applications and our support team are ready to help. This SLA is about response time and availability with regards to prioritized bug fixing and support availability. Prioritized phone and e-mail support is included in the agreement. Should assistance require us to set up test environments or use remote control software then our worked hours are invoiced monthly in arrears or by purchasing specialist coupons from the ProVide-server home page. If there are any issues with the software we make sure expert developers are put in direct contact with your IT staff; swiftly eliminating any issues that might occur. If reported issues are linked to bugs in the software itself then no charges will apply. On-site support, development and customization can be arranged in separate agreements. There are two levels to choose from:
- Basic support availability:local Swedish time 08:00 – 17:00, regular working days (i.e. excluding any local holidays in Sweden) with a response time within 4 regular working hours.
- Extended support availability:local Swedish time 07:00 – 18:00, regular working days (i.e. excluding any local holidays in Sweden) with a response time within 2 regular support hours.
Basically, with an SLA 1st line support through email or phone is included while 2nd line costs extra. Without an SLA 1st line support costs as well.
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Let us know!
Have you got information about a bug, a brilliant idea for a new feature or other valuable feedback about ProVide? Please contact us.