The ProVide Support SLA is about response time and availability with regards to prioritized bug fixing and support; requested support hours are invoiced monthly in arrears or by purchasing corresponding specialist coupons.

The SLA is about response time and availability with regards to prioritized bug fixing and support availability. Prioritized phone and e-mail support is included in the agreement. Should assistance require us to set up test environments or use remote control software then our worked hours are invoiced monthly in arrears or by purchasing specialist coupons from the ProVide-server home page. If there are any issues with the software we make sure expert developers are put in direct contact with your IT staff; swiftly eliminating any issues that might occur. If reported issues are linked to bugs in the software itself then no charges will apply. On-site support, development and customization can be arranged in separate agreements.