Better for Individuals to get started and edit files online and Businesses to collaborate with team
Better for Individuals to get started and edit files online and Businesses to collaborate with team
Better for Individuals to get started and edit files online and Businesses to collaborate with team
Streamlining workflows & improving efficiency to accelerate time to market
Delivering financial value by driving digital transformation
Improving time-to-value by securing data & enhancing cross-site collaboration
Providing military-grade security & enabling advanced data compliance
Protecting data, improving outcomes & powering research
Powering secure global collaboration & reducing exponential data growth
Check pricing for Mini, Medi, Maxi and Mega
Compare features for Mini, Medi, Maxi and Mega
We can adapt the preferred solution to fit your needs and organisation.
You deserve the best service the industry has to offer. Get it here.
You deserve the best service the industry has to offer. Get it here.
Learn everything you need to know about ProVide products & services.
Add extra level of security using a reverse proxy via ProVide Gateway - Managed File Transfer made even safer!
Do you need help to install or set up ProVide? Hands-on on-site support using TeamViewer
Useful for a larger project such as integrating the server with your existing business systems.
ProVide User SLA - Basic support
Basic support availability per month and Response time within 4 regular support hours.
ProVide User SLA - Extended fast track
Extended support availability per month and Response time within 2 regular support hours.
The ProVide Support SLA is about response time and availability with regards to prioritized bug fixing and support; requested support hours are invoiced monthly in arrears or by purchasing corresponding specialist coupons.
The SLA is about response time and availability with regards to prioritized bug fixing and support availability. Prioritized phone and e-mail support is included in the agreement. Should assistance require us to set up test environments or use remote control software then our worked hours are invoiced monthly in arrears or by purchasing specialist coupons from the ProVide-server home page. If there are any issues with the software we make sure expert developers are put in direct contact with your IT staff; swiftly eliminating any issues that might occur. If reported issues are linked to bugs in the software itself then no charges will apply. On-site support, development and customization can be arranged in separate agreements.
Our permanent home base is Skövde, Sweden with regular office hours local Swedish time 08:00 – 17:00.
All other aspects of the agreement is regulated according to “General Terms and Conditions, IT Services” (available upon request from Västgöta-Data AB), with the following change:
§ 15.2 In the unlikely event of a dispute all parties agree to try for 60 days to resolve it informally. If we can´t, any disputes shall be settled in the general courts of Sweden.
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For more information, please read the SLA and contact us.
support@provideserver.com
Office Hours
Monday-Friday: 8:00am EST to 5:00pm EST
Support Languages
English
Swedish
Phone
Toll-Free: +46 (0)500-48 16 50
Sales: +46 (0)500-48 16 50
Fax: +46 (0)500-48 16 50
Address
Farsight Kaplansgatan 16B
3:e Våningen
541 34 Skövde
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Farsight Kaplansgatan 16B
3:e Våningen
541 34 Skövde