FAQ's
The ProVide Server FAQ answers the questions our customers ask most - covering installation, licensing, user and account management, SFTP/FTP/FTPS setup, permissions, and keeping file transfers secure. Start here, then reach our support team or full documentation if you need more
How do I activate ProVide Gateway?- Do I need a ProVide license to try Gateway?
- What is high availability clustering in ProVide Server?
- Does ProVide support Multi-Factor Authentication (MFA) and Single Sign-On (SSO)?
- How can we meet CSRD requirements for secure, traceable and well-governed data?
- How do i update ProVide to the latest version?
- Cloud Hosting on AWS and Microsoft Azure
- Why is ProVide using a lot of CPU, and how can I reduce it?
- How Can I Easily Test ProVide Online and Explore Different Protocols?
- How Do I Start Using ProVide?
- How do i Install ProVide on a system without Internet access?
- How do i Use the Freeware version of ProVide?
- Is anonymous access possible in ProVide?
- What are Administrator accounts in ProVide, and what privileges do they have?
- I installed the server as a system service but can’t add network paths as resources. What should I do?
- How many ProVide licenses do I need?
- Which operating systems does ProVide support?
- There is a big variety of (F|TF|HT|SF)TP(S) servers on the market, why use ProVide?
- Can I get a discount?
- What is a server?
- “New Folder” and “Add Resource”: what is the difference?
- How do I construct the home directory for users in ProVide?
- How do I specify the root directory?
- Are there any file size, file formats, file type, and number of files constraints in ProVide?
- How do i handle bad character listings on directories and files?
- Why Are My File Modification Times Incorrect?
- The certificate has expired and I can´t reach the administration page what do I do?
- What are the Best Practices for Configuring Firewall Rules for ProVide?
- Icons are not shown in the admin interface, what do i do?
- How do i upgrade zFTPServer to ProVide
- Can I use scp to transfer files?
- Third party clients
- How do I customize ProVide?
- How do I achieve high security?
- Alright, I’m convinced, where can I get it?
- I am a “large enterprise administrator” in need of advanced features and easy administration, is this something for me?
- I am a “regular” user, is this something for me?
- Is it possible to contribute or to affect development priorities?
- Is ProVide affected by the old libssh bug discovered in 2018?
- Has ProVide been thoroughly tested?Has it been thoroughly tested?
- Is ProVide secure, and can it get an A+ on Qualys SSL Labs?
- Will it run on my hardware/software?
- How can I reset settings to default in ProVide?
- How can I get help with software configuration and firewall settings?
- Debug logging
- Can I get in touch with the developers in case of a problem or if I have a suggestion?
- Is ProVide available in my own language?
- I want to change my ProVide license, what do I do?
- Where do I get the trial version?
- What about the license/subscription?
- Alright, this is too simple… I want some challenge!
- Do I need to manually update the ProVide software or can it auto-update?
- What is Spy User and how do I use it?
- My server is behind a firewall, what should I do?
- I am unable to remove some resources and folders, why?
- Why should I add more than one resource to a users Folder?
- Does ProVide work with an imported .pfx certificate?
- How do I specify what account the ProVide service should run as?
- ProVide is not visible among my services. What can i do?
- How do I install, enable, and use ProVideLink?
