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Need help with ProVide Server? Our support team is ready to help you
Help with common questions and troubleshooting. Available to all users.
support@provideserver.com
Priority assistance with guaranteed response times requires SLA agreement.
For faster support:
Buy SLA agreement
Read SLA terms
If you'd like faster support, please contact us to get access to FastTrack Support at
fasttrack@provideserver.com
Monday–Friday, 08:00–17:00 CET
Toll-Free: +46 (0)500-48 16 50
Sales: +46 (0)500-48 16 50
Fax: +46 (0)500-48 16 50
Farsight Tech Nordic AB
Kaplansgatan 16B, Floor 3
549 34 Skövde
The ProVide Support SLA is about response time and availability with regards to prioritized bug fixing and support; requested support hours are invoiced monthly in arrears or by purchasing corresponding specialist coupons. The SLA is about response time and availability with regards to prioritized bug fixing and support availability. Prioritized phone and e-mail support is included in the agreement.
Should assistance require us to set up test environments or use remote control software then our worked hours are invoiced monthly in arrears or by purchasing specialist coupons from the ProVide-server home page. If there are any issues with the software we make sure expert developers are put in direct contact with your IT staff; swiftly eliminating any issues that might occur. If reported issues are linked to bugs in the software itself then no charges will apply. On-site support, development and customization can be arranged in separate agreements.
Our permanent home base is Skövde, Sweden with regular office hours local Swedish time 08:00 – 17:00.
All other aspects of the agreement is regulated according to “General Terms and Conditions, IT Services” (available upon request from Farsight Tech Nordic AB), with the following change: §15.2 In the unlikely event of a dispute all parties agree to try for 60 days to resolve it informally. If we can’t, any disputes shall be settled in the general courts of Sweden.
Sign up and use our knowledge to your advantage!
For more information, please read the SLA and send us an email.
Add extra level of security using a reverse proxy via ProVide Gateway - Managed File Transfer made even safer!
Do you need help to install or set up ProVide?
what could we support you with within 10 coupons (hours)? For example, Connecting ProVide to existing AD and configuration of home folders for AD users via ProVide or configuration and verification of passive connections and connection with nested AD groups and user-specific home folders.
This SLA is about response time and availability with regards to prioritized bug fixing and support; requested support hours are invoiced monthly in arrears or by purchasing corresponding specialist coupons.
This SLA is about response time and availability with regards to prioritized bug fixing and support; requested support hours are invoiced monthly in arrears or by purchasing corresponding specialist coupons.
Sales & Support
Availability: Mon–Fri, 08:00–17:00 CET
Support areas : General & FastTrack
Languages: Svenska and English
louise.ljungemo@provideserver.com
First-Line Support
Availability: Mon–Fri, 08:00–17:00 CET
Support areas : General & FastTrack
Languages: Svenska and English
jimmy.eriksson@provideserver.com
Technical Specialist
Availability: Mon–Fri, 08:00–17:00 CET
Support areas : Technical Consultation
Languages: Svenska and English
nicklas.bergfeldt@provideserver.com
For the ultimate experience of ProVide’s features and functions,
we recommend choosing the MAXI License.
