ProVide Server handles any codepage, Unicode, or UTF-8 setup you need and works correctly right out of the box for the vast majority of clients. In a few cases, though, some FTP or SFTP clients don’t properly negotiate which codepage they’re using, so ProVide can’t tell how to interpret their filenames, which can show up as garbled or incorrect characters in file and folder names.
For exactly this situation, ProVide gives you a setting to force the interpretation yourself, at either the account or the group level. You tell ProVide always to treat that account (or the whole group) as UTF-8, for example, regardless of what the client reports.
How to set it #
- Open the account or group you want to adjust.
- On the first General page, find the Use UTF8 setting.
- Choose the option that fits: Automatic, Never, or Always.
- Automatic lets ProVide negotiate the codepage with the client (the default, correct for most clients).
- Always forces UTF-8 interpretation regardless of what the client says, use this for a client that doesn’t negotiate correctly.
- Never disables UTF-8 interpretation for that account or group.
Setting it at the group level applies to everyone in the group, which is the quickest fix when several accounts use the same misbehaving client.
