How do i handle bad character listings on directories and files?

1 min read

ProVide server seamlessly manages codepage, Unicode, and UTF8 setups, providing robust functionality right out of the box. While the system typically works smoothly, there are certain scenarios, albeit rare, where certain FTP or SFTP clients may encounter issues in negotiating the intended codepage, leading to difficulties in interpreting filenames.

To address this specific concern, ProVide offers a dedicated configuration feature that allows administrators to specify how filenames should be interpreted, ensuring consistency and accuracy across all client interactions. This configuration can be applied at both the group and account levels, providing granular control over file handling settings.

Here’s how to configure this setting:

Access Configuration:
Navigate to the first “General” page of the desired account or group within the ProVide administration interface.

Adjust Settings:
Locate the “Use UTF8” setting and choose the appropriate option based on your requirements:

  • Automatic: ProVide automatically determines the encoding based on client negotiations.
  • Never: Ignore client input and always interpret filenames according to the specified encoding (e.g., UTF8).
  • Always: Forcefully interpret filenames using the specified encoding, disregarding client input.


By adjusting this setting as needed, administrators can ensure consistent and accurate filename interpretation within the ProVide server environment, mitigating potential compatibility issues and enhancing overall user experience.

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