ProVide server manages any codepage / Unicode / UTF8 setup you might require and it usually works right out of the box. There are however a few corner cases where some FTP or SFTP clients do not properly negotiate which codepage they intend to use and consequently ProVide do not know how to interpret the filenames.

For this particular reason we have added a dedicated configuration that can be set on both group and account level where you as an administrator can specify that a particular account (or entire group) should always be interpreted as UTF8 for instance regardless of what the client says or not. The setting is visible on the first “General” page of an account/group; simply change the “Use UTF8” setting to Automatic/Never/Always depending on your needs.